Question 1

What is Dental Agents?

Accepted Answer

Dental Agents is an AI workforce for oral healthcare: a team of specialised digital colleagues that supports practices and partners in their daily work. Each agent has its own role and works from verified industry sources, always with source references.

Question 2

Why was Dental Agents developed?

Accepted Answer

The pressure on dental practices grows every year: teams get smaller, administration grows and patients expect faster service. At the same time, practices work with ever more systems, suppliers and information — not because they want to, but because there is no alternative. We believe this can be fundamentally different. Dental Agents builds an AI workforce that takes over the work around care, so teams can keep focusing on the patient.

Question 3

Who is Dental Agents for?

Accepted Answer

For dental practices, dental hygienists, orthodontists, oral surgeons and implantology practices, as well as for industry partners such as manufacturers, dealers, labs and educators.

Question 4

Why choose an AI workforce instead of a single AI assistant?

Accepted Answer

Because a dental practice consists of several specialisms. We believe AI should also consist of specialists. Each agent has its own expertise and at the same time works together from the same knowledge base. This creates a digital team that supports the practice on multiple fronts.

Question 5

What's the difference with ChatGPT or Copilot?

Accepted Answer

Generic AI doesn't know your practice or oral healthcare, and doesn't show sources. Dental Agents works within the context of your practice, uses verified industry sources and shows where information comes from with every answer.

Question 6

Is Dental Agents a chatbot?

Accepted Answer

No. A chatbot answers isolated questions. Dental Agents is a workspace with multiple specialised agents that fulfil roles, manage knowledge sources and support workflows.

Question 7

Is Dental Agents a medical device?

Accepted Answer

No. The agents support information, administration and operational tasks. They do not provide medical diagnoses or treatment advice.

Question 8

Which agents are there?

Accepted Answer

Currently five roles: Practice Management, Purchasing, Reception, HR and Marketing. Each role has its own name and personality that you can customise.

Question 9

How do the agents work together?

Accepted Answer

The agents are designed to collaborate and share context where relevant. They draw from the same knowledge base, so questions that touch multiple roles can be answered within the same platform.

Question 10

Can I customise the agents?

Accepted Answer

Yes. Every practice can adjust the name, tone and welcome text per agent, so the agents match your internal style and way of working.

Question 11

Will new agents be added?

Accepted Answer

Yes. The platform is built as an extensible digital workspace. New roles are added based on demand from the sector.

Question 12

Can I disable agents?

Accepted Answer

Yes. You only activate the roles that are relevant for your practice.

Question 13

Do the agents work on mobile too?

Accepted Answer

Yes. The platform is fully responsive and works on desktop, tablet and phone.

Question 14

Why do you always show sources?

Accepted Answer

Because trust starts with transparency. By showing the source with every answer, you can verify for yourself where information comes from and assess whether it fits your situation. The agents base their answers on verified sources as much as possible. When information is missing or uncertain, that is clearly indicated.

Question 15

What does the Practice Management Agent do?

Accepted Answer

The Practice Management Agent is your practice's central point of reference. It answers questions about protocols, work instructions and equipment using your own documents and partner documentation, always with a clickable source reference. If it cannot find a source, it says so and flags a knowledge gap, and you can request the missing document. Any answer can be turned into a task with one click. It also brings together the attention points from all agents in a single overview. The agent decides nothing itself: it signals, you decide.

Question 16

What does the Reception Agent do?

Accepted Answer

The Reception Agent answers patient questions via your website chat, phone and WhatsApp — based on your practice's own FAQ, knowledge documents and practice details. It never makes up an answer: without a source, it honestly refers the patient to your front desk. Emergency signals are recognised instantly and routed straight to your emergency procedure. When it cannot answer a question, it records a contact request as a task in your Inbox — your team decides and follows up. Statistics show per channel how much front-desk time it frees up.

Question 17

What does the Purchasing Agent do?

Accepted Answer

The Purchasing Agent reads your purchase invoices line by line and converts them into structured product, price and supplier data. You review and approve lines; only approved lines count in comparisons and signals. The agent compares prices for the same product across suppliers and over different periods, flags price increases, creeping increases, cheaper alternatives and relevant offers, and requests quotes via the Exchange. An anonymous market benchmark shows how your prices compare to similar practices, so you know whether you're paying a sharp price. It also gives stock advice based on your own invoice history. The agent never places orders, awards suppliers or changes stock settings; you always remain in control.

Question 18

What does the HR Agent do?

Accepted Answer

The HR Agent helps with temporary staff capacity through the support network. You can post a help request when illness, pregnancy, planned absence or a colleague leaving leaves a gap in your rota, or share availability when you have capacity to help another practice. The agent matches help requests and availability by role, period, days, distance and urgency, and flags possible matches. Contact details only become visible once both practices choose to share them; until then everything stays anonymous at practice level. After that, further contact runs privately via the Exchange. The HR Agent does not select or place anyone and does not make appointments — the practices decide what happens next.

Question 19

What does the Marketing Agent do?

Accepted Answer

The Marketing Agent measures every week whether your practice is mentioned in ChatGPT and Perplexity for the questions patients ask. It also checks how readable your website is for AI crawlers and whether your practice is listed correctly on Zorgkaart Nederland, tandarts.nl and Alles over het gebit (KNMT). For questions where you are not mentioned, it creates up to two content proposals per week for your own website. Advice is split into Visibility, Identity and Content; you choose Approve, Later, Reject or Complete yourself. Your practice always publishes — the agent proposes, you decide.

Question 20

Can I add my own documents and protocols?

Accepted Answer

Yes, on Pro. You upload your own documents, protocols and work instructions that are only visible within your practice.

Question 21

Can I give multiple team members access?

Accepted Answer

Yes, on Pro. You invite team members, manage their access and ensure everyone works from the same knowledge base.

Question 22

Why do practices choose Dental Agents?

Accepted Answer

Because Dental Agents supports the entire practice, not just one task. Specialised AI agents work together from one shared knowledge base and help with practice management, purchasing, patient communication, HR and marketing. This saves you time, reduces administrative pressure, lets you work with reliable information straight from the source, and leaves you more attention for your patients.

Question 23

Can Dental Agents work with my existing software?

Accepted Answer

Integrations with commonly used practice software are on the roadmap. Currently Dental Agents runs stand-alone via the web environment and you can easily add documents and knowledge. Get in touch if you have specific requirements — we're happy to think along.

Question 24

What is the Exchange?

Accepted Answer

The Exchange is the secure environment within Dental Agents where your practice connects with external parties such as suppliers, service companies, labs or educators. You send a request yourself, receive the responses in one place and keep the whole follow-up organised. Dental Agents facilitates the contact but is not a party to the agreement you make.

Question 25

When do you use the Exchange?

Accepted Answer

You use the Exchange whenever you need an external party to arrange something — for example quotes for small supplies, a technician for a unit with a fault, a demonstration of new equipment, training for your team or temporary staff via the support network. An agent can prepare such a request; you review and send it yourself.

Question 26

What is the difference between a request and a case?

Accepted Answer

A request is your question to one or more parties, for example three suppliers for the same quote. If you want to continue with one of them, you choose 'Continue with' and a case is opened: a private conversation with that party. A case is not yet an agreement, and you can have cases with several parties at the same time.

Question 27

When is an agreement made?

Accepted Answer

Only when you explicitly accept a concrete proposal within the case. The party can then confirm, for example with a delivery date. Until you accept, nothing is fixed. If you decide not to proceed, you close the case without acceptance.

Question 28

What does a partner see of my request?

Accepted Answer

A partner only sees its own request: the content, messages, attachments and the contact details you share for it. It never sees which other parties you contacted, what they offer or how you compare internally.

Question 29

What information may I share?

Accepted Answer

Everything needed to answer the request well, such as a description, photos of equipment, a product list or a PDF. Patient data and medical records never belong in the Exchange: it is an environment for business coordination between your practice and external parties.

Question 30

How does the Exchange work with the support network?

Accepted Answer

If a colleague drops out, the HR Agent searches the support network for practices with available capacity. Everything stays anonymous until then. If both practices choose to share contact details, further contact runs privately via the Exchange, where you align availability, days and arrangements.

Question 31

Why become a partner?

Accepted Answer

As a partner you are visible as a verified source at the moment oral healthcare professionals ask their question — in the treatment room, when the information matters. You gain insight into what's happening in the sector and receive direct contact requests from practices.

Question 32

Which partners work with Dental Agents?

Accepted Answer

Manufacturers, dealers, labs and educators. In short: product partners that supply tangible products, and knowledge partners that offer training or expertise.

Question 33

Why do you work with partners?

Accepted Answer

Because reliable product information starts at the source. By connecting partners directly to the platform, practices always get the most up-to-date and official documentation, and partners get a direct channel to their end users. This creates an ecosystem where knowledge and use reinforce each other.

Question 34

How does our documentation work?

Accepted Answer

You manage your documents yourself in the partner portal. Uploading, updating and categorising can be done at any time, so practices always see the most recent version.

Question 35

How does verification work?

Accepted Answer

Every document is reviewed before it becomes active as a verified source. Expired or outdated documents are automatically removed from results.

Question 36

What analytics do we get as a partner?

Accepted Answer

On Pro you see anonymised search trends, frequently asked questions and signals about your products and categories. This shows you what the sector is working on and where your content can still grow.

Question 37

Can we receive leads?

Accepted Answer

Yes, on Pro. Practices can send a request via the Exchange for contact, a quote or a demo. These requests come in via your partner dashboard.

Question 38

How do we get in touch with interested practices?

Accepted Answer

Via the partner dashboard you manage all incoming requests, can respond and track the status.

Question 39

What does Dental Agents cost for a practice?

Accepted Answer

Dental Agents costs €195 per month, or €175.50 per month with annual billing (€2,106 per year). All prices exclude VAT. Cancel monthly.

Question 40

What does a partnership cost?

Accepted Answer

A partnership costs the same as a practice subscription: €195 per month, or €175.50 per month with annual billing (€2,106 per year), excluding VAT. Cancel monthly.

Question 41

Can I cancel monthly?

Accepted Answer

Yes. You can cancel every month, with no notice period.

Question 42

Where is our data stored?

Accepted Answer

Within the EU, on GDPR-compliant infrastructure.

Question 43

How do you handle privacy and GDPR?

Accepted Answer

Dental Agents is designed with privacy by design: EU infrastructure, encryption, strict separation between practices, role-based access, data minimisation and no use of practice data for AI training. We are actively working towards full GDPR compliance. A data processing agreement is available for business customers. The full privacy statement is on the privacy page.

Question 44

Is my practice separated from other practices?

Accepted Answer

Yes. Every practice has its own, isolated environment. Own documents, team members and settings are only visible within that practice and are not shared with other practices or partners.

Question 45

Is my data used to train AI?

Accepted Answer

No. Your practice data is not used to train external AI models.

Question 46

Can we upload patient data?

Accepted Answer

No. The platform is explicitly not intended for patient records or medical personal data. Uploads are checked for this.

Question 47

Does my practice knowledge remain mine?

Accepted Answer

Yes, always. You can export your content at any time. After cancellation your data is removed in line with the retention period.

Question 48

How do I get help with a question or problem?

Accepted Answer

Via the built-in support assistant and by email. For Pro customers, personal guidance is also available for onboarding and use.

Question 49

How quickly do you respond?

Accepted Answer

We aim to answer questions within 24 hours on business days. For urgent issues from Pro customers we respond faster.

Question 50

Can I request a demo?

Accepted Answer

Yes. Both practices and partners can request a personal demo via the website, in which we explain the platform and look together at how Dental Agents fits your situation.

Question 51

Do we get support with onboarding?

Accepted Answer

Yes. Practices and partners on Pro get support setting up their environment, adding documents and activating the right agents.

Everything about Dental Agents

About Dental Agents

The AI workforce

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The Exchange

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