Give every patient the right answer quickly.
The Front Desk Agent answers patient questions via website chat, phone and WhatsApp using your own FAQ and practice information. Emergencies are directed straight to the appropriate emergency pathway; questions that need attention become tasks for your team.
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What the Front Desk Agent does for your practice.
Answers patient questions
Reliable answers from your own FAQ, knowledge documents and practice information — never made up.
Available on every channel
Website chat, phone and WhatsApp. The same tone and the same knowledge everywhere.
Recognises emergencies immediately
Pain, bleeding or trauma? The patient is directed to your emergency pathway immediately — before any answer is given.
Never makes up an answer
No source, or any uncertainty? It says so honestly and refers the patient to the front desk.
Passes questions on as tasks
If it cannot answer, it records a contact request in your Inbox. Your team handles it.
Makes time savings visible
See how many contacts it handles independently on each channel and how much front desk time this frees up.
A calmer front desk. Better service for your patients.
Patients receive immediate answers, even outside opening hours.
Fewer phone calls and emails for your front desk team.
Emergencies are always directed straight to the appropriate emergency pathway.
Unanswered questions become tasks for your team — nothing falls through the cracks.
Consistent communication in your practice’s tone of voice.
Insight into front desk time freed up, by channel.
What does patient contact cost your front desk?
Answer ten short questions about how patients reach you. You'll immediately see a cautious estimate of the time spent on repeating work, and of what stays open outside opening hours.
How it works
Your practice as the source
It answers only from your FAQ, knowledge documents and practice information — in your tone of voice.
Independent where possible
Frequently asked questions are answered immediately, day and night, on every channel.
A colleague when needed
Emergencies, uncertainty or personal questions go straight to your team.
Always in control.
You configure everything
You set the name, welcome message, languages, FAQ and opening hours yourself.
You review every addition
Suggested new FAQ answers are only added after your approval.
Your team handles follow-up
Contact requests arrive as tasks in the Inbox — your team makes decisions and follows up.
Patient data handled safely
Only what is needed for handover and statistics is recorded, within the secure practice environment.
Part of your AI team.
The Front Desk Agent does not work alone. Practice information and knowledge are shared with the other Dental Agents. This gives every agent the same up-to-date information and allows your AI team to work as one.
Stronger together.
All agents work from the same practice information, so you do not have to keep explaining who you are. Each agent supports you in its own specialist area, with its own separately protected data.
Frequently asked in the Knowledge Center
Ready to ease the pressure on the front desk?
Book a demo and discover how the Front Desk Agent answers patient questions on every channel, giving your team more time for personal care.
- No credit card
- Cancel monthly